FAQs

SUBSCRIPTIONS FAQ’s

 

WHAT ARE THE BENEFITS OF THE SUBSCRIPTION

The subscription allows you to purchase our wines with a 20% discount and shipping costs included. The amount of the first order will be repeated on subsequent deliveries, which will be sent automatically based on the frequency chosen, with no need to repeat any purchase.

WHEN DO MY BENEFITS BEGIN?

You can start taking advantage of your benefits immediately when you buy one of the Club subscriptions, or after reaching 700 buds with your yearly purchases. 

WHO CAN RECEIVE A SHIPMENT?

It is essential that there is an adult, at the shipping address you provided at the time of your enrollment, to legally provide a signature and receive your wine shipment.

CAN YOU SHIP WINE TO EVERY COUNTRY?

Unfortunately, at this time, we are able to send wine only to the following countries: 

[TENDINA CON LISTA PAESI DOVE POSSIAMO SPEDIRE]

CAN I CUSTOMIZE MY SUBSCRIPTIONS’ WINE SELECTION?

If you would like to customize your subscription’s wine selection, please respond to the email notification that will go out two weeks before the wine is shipped. At that time, we can work with you to customize your wine selections.

WHEN WILL MY CREDIT CARD BE CHARGED FOR THE SUBSCRIPTION?

You will receive an email when your credit card is debited for your upcoming wine shipment according to the yearly frequency chosen at the time of enrollment (3 times, or twice per year). 

WHAT IF MY SHIPPING OR CONTACT INFORMATION CHANGES?

Any changes in contact information can be emailed to Norah at n.white@ricasoli.it . All changes

must be received ten days prior to the programmed shipping date.

WHAT IF MY SHIPMENT IS DAMAGED OR LOST?

In the event that a shipment is damaged or partially lost during transit, you must, within 14 working days of delivery of the goods, provide n.white@ricasoli.it with written notice. Please give as much information as you are able to about the damage or loss, including photos. We will respond with the timeline for replacing the bottles at no additional cost.

HOW DO I KNOW WHEN TO EXPECT MY WINE?

You will receive an email once the wine has left the warehouse. From that time, it takes roughly 1 week to arrive to your door.

If you know yourself or someone else will not be able to receive the wine on this date, it is crucial

that you let us know at least seven days prior to the shipping date. The carrier will make a first

delivery attempt, if they don’t find anybody home they will then return your shipment to a local warehouse. They will inform you on how to contact them to reschedule the second delivery. After the second attempt, if they don’t find anybody home, you will be responsible for the cost to reship the wine.

Please note: once your wine is in transit we cannot re-direct it in any way.

CAN I FREEZE MY SUBSCRIPTION FREQUENCY?

We allow you to “freeze” your membership subscription for one shipment. If you need to place your

club on a hold for a vacation, moving or similar circumstance, we can oblige for a month if needed; then, we will send your wine when you return.

HOW LONG DOES MY SUBSCRIPTION LAST?

We love having you as a Club member through subscriptions and we know you will enjoy our wine selections. You are welcome to remain a member as long as you like. There is no specific time frame for your subscription, and your membership will be ongoing until you decide to cancel.

HOW DO I CANCEL MY SUBSCRIPTION?

You can cancel your Club 1141 subscription by sending an email to Norah at n.white@ricasoli.it to cancel at any time after your second shipment.

WHO DO I CONTACT WITH QUESTIONS?

Please contact Norah White by e-mail at n.white@ricasoli.it or by phone +39 0577 7301.

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